Mobile phones have no longer remained as a portable device to make or receive calls. It would not be wrong if we state that business mobile phones technology has replaced the need of the computers in a wide aspect. A business mobile can do everything through the prowess of internet service which is now applicable to these phones. Internet service has given wings to the usage of business phones that everyone seems to avail these.Cell phone technology
Global system of mobile communication
Universal mobile telecommunication system
Private mobile radio
The 3rd Generation technologyThe 3G technology has boost up the potential of mobile phones. It can help in downloading the data with the speed up to 384 kbps. Now days it is most commonly used for video conferencing and broadcasting. Compared with 2G and 2.5G it has increased bandwidth and can handle many other applications.Business mobile phones technology- A reliefMobile technology has given a new pavement for the users. Businesses are not only built with the access through net but are also booming with its grace. The service providers have broadened their services to grant multiple uses of simple mobile phone. With the invention of numerous technologies it enables a user to use the phone thoroughly. Apart from the in- built features of a handset, a service provider plays a vital role in employing the usage of facility in mobiles. GPRS (General packet radio system) and IVRS (Interactive Voice Response System) services provides the access to the world of internet. This service helps in shopping online and even you can do electronic payments which are quick and easy. This unique feature has unburden the working populace and freed them from their non- payment hassles.Many business phones come with astonishing in- built features. Some have the robust memory; some have excellent power pixels and some have the GPS navigation system. Apart from such known features few companies also focus the need of the business people while manufacturing a device. Besides group communication and video conferencing some important features have also infixed. The influence of business mobile phones tech can be seen as one of such company launched a business phone with in- built projector beam. It enables the user to make presentation from his phone alone via the beamer fixed on one side of the phone.It seems that there is no halt in experimenting and developing the new techniques meant for business mobiles. These new features keep adding a new progress on the business arena. Now the business ventures have become more evolved and quick with the prompt communication. One can operate his business without even sitting in the office.
Customer service used to be just about how nice someone was when they interacted with you – or a phone number that you called when they weren’t so nice. But traditional customer service has expanded into so much more. The “customer service experience” encompasses every interaction, or touch point, that a customer has with your company. And the tools at our disposal today? Amazing. The technology continues to grow rapidly, and one of the most frequent questions I hear is about the new technologies that are available to enhance the customer service experience.Remember the first time a restaurant handed you a pager to alert you when your table was ready? It seemed so cool, but today, it’s not such a big deal.And where there were once limited ways to communicate – in person, on the phone or by mail – the Internet changed all that. It began with email and has grown to include instant messaging, video chat, social media, texting and more.Companies employ some very sophisticated ways of tracking customers and their buying patterns, and then use the information to deliver a better customer experience. If you shop on Amazon, the site remembers what you looked at and purchased on your previous visit. And I love it when a hotel or restaurant remembers me and my preferences when I come again.The new ways that a company can personalize the customer experience keep getting more precise. It has traditionally come through data collection, but now added to that is a cool new technology that has the ability to track customers through their mobile phones. You want to be helpful without being too intrusive, so it is important to get customers’ permission first, but if they are open to it, you can track and personalize the customer experience like never before.By tracking the mobile phone, you know when a customer walks through your doors. Add the data that you have collected, and when the customer walks by an item that he or she previously purchased, the cell phone will receive an alert that the item is currently on sale. Perhaps the item isn’t even on sale for the general public, but the technology is able to offer a special price just for that customer at that moment.There is also a technology called “Directional Audio” that utilizes mobile phone tracking. It broadcasts personalized messages to a consumer based on where he or she is standing. The message will sound crystal clear to the customer, but others standing just a few feet away won’t even hear the message. It can even include the customer’s name. How cool is that?The use of technology has become mainstream and it continues to expand into new areas. Most customers are willing to try new technology, just as they have embraced once-new ideas like text alerts and email messages. But the key is balance. It’s imperative to balance the customer experience with an overload of selling or marketing. While customer service may be one of your best marketing and sales strategies, marketing and sales are not always your best customer service strategies. Deliver value, and the customers will embrace your new technology and better customer service experience.